Shipping, Returns and Refunds

Returns and Refunds 

If you would like to return an item, please send an email listing your order number and the item you wish to return to info@newbyhall.com within 30 days of the original order. 

Please ensure your item  is unused, in the same condition that you received it. This includes being in its original packaging if applicable.

Once we have authorised the return, please mail your product to

Shop at Newby Hall, Newby Hall & Gardens, Skelton-on-Ure, Ripon, North Yorkshire, HG4 5AE, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Several types of goods are exempt from being returned. These include:
Perishable goods (such as food items)
Gift cards
Sale items

Refunds 
If you have requested a refund for your returned item,  we will send you an email to notify  you  once  we have received and inspected your returned item. 
As long as the item is in a resellable condition,  the refund will be issued to the card used for the original order. You will receive a confirmation email once the refund has been processed.

There are certain situations where only partial refunds are granted:
Book with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after ordered

Refunds can take up to 10 working days to appear back in your account. 
If you have yet to receive the funds back into your account after this time, please contact us at info@newbyhall.com and we will look into the delay.

Exchanges
If you would like to return an item and have it exchanged for a different product, please send an email listing your order number, the item you wish to return and the exchanged item you would like to info@newbyhall.com

Once we have confirmed that we can exchange the items then please mail your item to: 

Shop at Newby Hall, Newby Hall & Gardens, Skelton-on-Ure, Ripon, North Yorkshire, HG4 5AE, United Kingdom

You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.

Gifts Orders
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find out about your return.

Damaged or incorrect orders

Unfortunately items can occasionally get damaged in transit. If you find there to be a problem with your order on its arrival, please get in touch as soon as possible by sending an email to info@newbyhall.com

We will always endeavour to rectify any problems with orders by either refunding or replacing any damaged or incorrect items as quickly as possible.  If we require a damaged item to be returned to us we will cover the cost of the return postage.